Privacy policy.

CWCW Studio Privacy Policy

Last updated: 13/10/25

At CWCW Studio, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

CWCW Studio is a strength & conditioning training studio based in the UK.
For any privacy-related queries, you can contact us at:
info@cwcwstudio.com
07879554282
CWCW Studio, HousedeDanh Farm Campsite, BN7 3JW

2. What Information We Collect

We may collect and store the following personal information when you interact with us:

  • Your name, contact details (email, phone number, address)

  • Health or medical information you provide (to ensure safe participation in training)

  • Emergency contact details

  • Payment and booking information

  • Attendance and membership details

  • Communications (e.g. emails or messages you send to us)

  • Social media interactions (If you contact us via Instagram, Facebook or Whatsapp)

3. How We Use Your Information

We use your information to:

  • Manage bookings, memberships, and class attendance

  • Ensure your safety during training

  • Communicate with you about your sessions, updates, or changes

  • Share studio news, tips, and community updates (via email, WhatsApp or social media)

  • Process payments and maintain records for accounting purposes

  • Comply with legal or regulatory obligations (e.g. insurance requirements)

We only collect and use personal data where we have a lawful basis — typically your consent, legitimate interest, or to fulfil a contract with you.

4. Health Information

As part of your training and waiver, we may ask for relevant health details to tailor sessions safely.
This information is treated as special category data and will only be used for your safety and wellbeing. It will not be shared outside CWCW Studio without your explicit consent, unless required by law.

5. WhatsApp, Social Media & Community Groups

  • WhatsApp Community:
    If you choose to join our community WhatsApp group, your phone number and name may be visible to other members. Participation is voluntary, and you can leave the group at any time.
    Messages sent in WhatsApp are covered by WhatsApp’s own privacy policy, which you can read at www.whatsapp.com/legal/privacy-policy.

  • Social Media (Instagram & Facebook):
    If you interact with us via social media (e.g. by following, commenting, or messaging us), your data is handled under the privacy policies of those platforms.
    We do not store or share your social media data outside those platforms.

6. Sharing Your Information

We do not sell, rent, or trade your data.
We may share limited information with:

  • Payment processors (for secure payments)

  • Booking or scheduling platforms (e.g. Acuity)

  • Insurers or legal representatives, if required for compliance or safety reasons

All third parties we work with are required to keep your data secure and use it only as instructed.

7. Data Storage & Security

We take appropriate technical and organisational measures to keep your data safe — including password protection, secure storage, and restricted access.
Your data is stored within the UK (or securely with GDPR-compliant providers).

8. How Long We Keep Your Data

We keep your data only as long as necessary for the purposes described above.
Typically:

  • Booking and contact data: up to 6 years (for insurance and accounting purposes)

  • Health and waiver information: up to 3 years after your last session
    After that, data is securely deleted or anonymised.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent (where applicable)

  • Object to certain uses of your data

  • Complain to the Information Commissioner’s Office (ICO) if you believe your data rights are being breached: www.ico.org.uk

To exercise any of these rights, please contact us at info@cwcwstudio.com

10. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on our website, and the “Last updated” date will be revised accordingly.

By booking with CWCW Studio or submitting your information, you agree to this Privacy Policy.