CWCW STUDIO LTD

TERMS & CONDITIONS

Company Number: 15896717

Email: info@cwcwstudio.com

Last updated: 31/09/26

  1. OUR SERVICES

    CWCW Studio Ltd (“CWCW Studio”, “we”, “us” or “our”) provides small-group personal training, personal training, MediMob classes and online training programmes.

    Our services include: CWCW Practice Memberships, 1:1 Personal Training Memberships, 1:2 Personal Training Memberships, Flex Packages, 1:1 Personal Training Packs, 1:2 Personal Training Packs, MediMob Seasonal Passes and the Online Training Programme.

    Each service has its own payment, cancellation, validity and membership conditions, which are set out below.

    By purchasing, subscribing to or booking any CWCW Studio service, you agree to these Terms & Conditions.

  1. CWCW PRACTICE MEMBERSHIPS

    CWCW Practice Memberships provide structured small-group personal training, with personalised progressive strength programming and ongoing progression.

    There are two membership options: Train 2x per week — £172 per month. Train 3x per week — £248 per month.

    Both options include personalised progressive strength programming, programming delivered through the CWCW training app, progress reviews every 12 weeks and access to weekly MediMob classes.

    Minimum commitment

    Practice Memberships have a minimum commitment of 6 months. During the final month of the initial six-month commitment, you may give notice to cancel. Your membership will continue through that notice month. Following the initial six-month period, the membership continues on a rolling monthly basis.

    Payment

    Practice Memberships are paid automatically through our website payment system. Where a membership begins part-way through a month, the initial payment will be calculated on a pro-rata basis where applicable.

    Planned closures and holidays

    CWCW Studio has four planned studio-closure weeks throughout the year, generally one per quarter. These closure periods are factored into the annual membership structure and monthly membership price. Memberships therefore cannot be paused for holidays or other planned periods of absence.

    Cancellation

    Cancellation requires one month’s notice. Members retain their normal membership access during their notice month. Cancellation requests must be made by email to info@cwcwstudio.com.

    Late cancellations

    Members are allowed two late cancellations per calendar month, where less than 24 hours’ notice is given. These sessions may be rearranged within the same calendar month, subject to availability. Any further late cancellation or non-attendance will be treated as a used session.

    Unused sessions

    Unused sessions do not accumulate or roll forward beyond the relevant month.

    Cancelling and rejoining

    If a Practice Membership is cancelled and the member later wishes to rejoin, a £75 rejoining administration fee will apply. This reflects the fact that the membership pricing already accounts for planned studio closures and holiday periods. Rejoining is subject to availability and a previous training slot cannot be guaranteed.

  1. 1:1 & 1:2 PERSONAL TRAINING MEMBERSHIPS

    Personal Training Memberships provide regular coached personal training with personalised programming and progression.

    They are available as 1:1 Personal Training and 1:2 Personal Training.

    Minimum commitment

    Personal Training Memberships have a minimum commitment of 12 weeks. During the final part of the initial commitment, you may give the required cancellation notice. The membership will continue through the applicable notice period, subject to the minimum commitment being fulfilled. Following the initial commitment, memberships continue on a rolling monthly basis.

    Payment

    PT Memberships are paid by bank transfer. Where a membership begins part-way through a month, the first payment will be calculated on a pro-rata basis.

    Cancellation

    PT Memberships require one month’s notice to cancel. Cancellation requests must be made by email to info@cwcwstudio.com. Members retain their normal membership access during their notice period.

    Late cancellations

    Members are allowed two late cancellations per calendar month, where less than 24 hours’ notice is given. These sessions may be rearranged within the same month, subject to availability. Any further late cancellation or non-attendance will be treated as a used session.

    Unused sessions

    Where a session is not used, it may be carried forward into the following month for one month only, subject to availability. Sessions cannot accumulate beyond this period.

    Planned closures and holidays

    Planned studio closure periods are incorporated into the membership structure and pricing. PT Memberships cannot be paused for holidays or other planned periods of absence.

    1:2 memberships

    1:2 Personal Training is designed for two people who train together. If one member is unable to attend, the session will still go ahead for the attending member. If one member leaves the 1:2 membership, the remaining member may find a new training partner or convert to a 1:1 Personal Training Membership. Any change is subject to availability and the applicable membership price.

  1. FLEX PACKAGES

    Flex Packages are designed for clients who want flexible personal training without an ongoing membership.

    The available Flex Packages are: 4 sessions — valid for 5 weeks. 8 sessions — valid for 10 weeks. 24 sessions — valid for 5 months.

    Cancellations

    At least 24 hours’ notice is required to cancel or rearrange a booked session. Where sufficient notice is provided, the session may be rearranged subject to availability. A cancellation made with less than 24 hours’ notice, or non-attendance, will result in the session being forfeited and treated as used.

    Expiry

    Sessions must be used within the relevant validity period. Unused sessions expire at the end of the validity period and cannot be carried forward.

  1. 1:1 & 1:2 PERSONAL TRAINING PACKS

    Personal Training Packs are available for both 1:1 and 1:2 training.

    Validity

    Personal Training Packs are valid for 5 weeks. An additional one-week extension period is available. Sessions must be used within this period.

    Cancellations

    At least 24 hours’ notice is required to cancel or rearrange a booked session. A cancellation made with less than 24 hours’ notice, or non-attendance, will result in the session being forfeited and treated as used.

    1:2 sessions

    A 1:2 session will still go ahead if one participant cancels or does not attend. The session remains a 1:2 booking and is not converted into a 1:1 session.

    Expiry

    Unused sessions expire at the end of the applicable validity period and cannot be carried forward beyond it.

  1. MEDIMOB SEASONAL PASS

    The MediMob Seasonal Pass provides access to up to two 40-minute MediMob classes per week during the relevant three-month season.

    The Seasonal Pass costs £50 and is paid as a one-off payment. The pass covers one three-month season and does not automatically renew. There is no ongoing membership commitment.

    Class access

    Pass holders may attend up to two MediMob classes per week during the relevant season. Classes must be booked through the CWCW Studio website and are subject to availability.

    Joining part-way through a season

    Clients may join part-way through a season. Where applicable, the Seasonal Pass will be offered at a pro-rata rate based on the number of weeks remaining in that season.

    Cancellations

    At least 24 hours’ notice is required to cancel a booked MediMob class. A late cancellation or non-attendance will count as a used class.

    No rollover

    Unused weekly class entitlement does not roll over. If you attend only one class during a week, the unused second class cannot be carried forward to a later week.

    Studio closures

    Planned studio closure periods are incorporated into the seasonal structure. Where a planned closure affects the available seasonal class period, the access period will be adjusted accordingly.

    Refunds

    MediMob Seasonal Passes are non-refundable once purchased, except where a refund is required by law.

  1. ONLINE TRAINING PROGRAMME

    The Online Training Programme provides structured training through the Trainerize app, following the same training system used at CWCW Studio.

    The programme includes structured 12-week training blocks, three full-body strength sessions per week, two conditioning sessions per week, one mobility session per week, a growing library of low- and no-equipment sessions, programme updates, progress tracking, general coaching support through the app and access to the programme community chat.

    Payment

    The Online Programme costs £15 per month and is paid on a rolling monthly basis through our website payment system. Where a client starts part-way through a month, the initial payment will be calculated on a pro-rata basis where applicable.

    Commitment and cancellation

    There is no minimum commitment and no notice period. Clients may cancel at any time. Cancellation ends access to the Online Programme and its associated Trainerize content. Clients may rejoin at any time by starting a new subscription.

    No session allowance

    The Online Programme is not based on a fixed number of sessions or credits. There are therefore no missed or unused sessions to carry forward.

    Trainerize

    The Online Programme is delivered through Trainerize. Clients are responsible for having a suitable device and internet connection to access the service. Access to Trainerize and its associated features is also subject to the availability and terms of the Trainerize platform.

  1. BOOKINGS & PAYMENTS

    PT Memberships and PT Packs are paid by bank transfer.

    Practice Memberships, Flex Packages, MediMob Seasonal Passes and the Online Programme are purchased through our website booking and payment system, unless otherwise agreed.

    Bookings are subject to availability. Where a payment is required before a service can be provided, the booking or service will not be confirmed until payment has been received.

    Failed or overdue payments

    Where an automatic Practice Membership payment fails, membership access may be suspended until the outstanding payment has been received. For PT Memberships and PT Packs, where payment is overdue, CWCW Studio may suspend future bookings or membership access until payment has been received.

  1. HEALTH, SAFETY & PAR-Q

    Before participating in training or classes, clients must complete the relevant PAR-Q or health screening requested by CWCW Studio.

    Clients must provide accurate information and must update their information if anything changes that could affect their ability to train safely.

    Clients should inform their coach of any injury, illness, pain, medical condition, medication or other relevant circumstance that may affect their training.

    Where we consider it appropriate, we may ask a client to obtain medical or healthcare professional clearance before participating in certain activities.

    We reserve the right to modify, postpone or decline participation where we reasonably believe this is necessary for safety.

  1. CLIENT RESPONSIBILITIES

    Clients are expected to follow reasonable coaching instructions, provide accurate health information, inform their coach of relevant changes in health or circumstances, use studio equipment appropriately and behave respectfully towards coaches and other clients.

    All clients are expected to contribute to a safe and respectful training environment.

  1. PHOTOGRAPHY & VIDEO

    CWCW Studio may occasionally take photographs or videos at the studio for use on our website, Instagram or other promotional materials.

    We will ask clients verbally for their consent before including them in photographs or videos for these purposes.

    Clients are free to decline.

  1. TEEN & YOUNG CLIENTS

    Private personal training for teenagers or younger clients may be offered at CWCW Studio’s discretion, including for children of existing private PT clients.

    These sessions are arranged individually and do not provide access to CWCW Studio’s regular adult classes unless specifically agreed by us.

    Where appropriate, parent or guardian consent may be required.

  1. TRAINING PROGRAMMES & INTELLECTUAL PROPERTY

    Training programmes, exercise libraries, videos, written materials and other content provided by CWCW Studio are for the individual client’s personal use.

    They must not be copied, reproduced, distributed, shared with others, resold or used to provide training to another person without our written permission.

  1. CHANGES TO SERVICES

    We may occasionally need to make reasonable changes to session times, class schedules, coaches, programming or other aspects of our services.

    Where a significant change affects an existing booking or membership, we will provide reasonable notice where possible.

    Planned studio closure periods may be published in advance and are incorporated into the relevant membership and seasonal pricing structures.

  1. LIABILITY & EXERCISE RISK

    Exercise and physical activity carry inherent risks, including the possibility of injury.

    CWCW Studio will provide its services with reasonable care and skill.

    Clients are responsible for providing accurate health information and following reasonable coaching instructions.

    Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited.

    In particular, nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

  1. SUSPENSION OR TERMINATION

    CWCW Studio may suspend or terminate access to a service where there is serious or repeated non-payment, serious or repeated breach of these Terms & Conditions, abusive, threatening or seriously inappropriate behaviour, or a genuine safety concern relating to continued participation.

    Where appropriate, we will explain the reason for suspension or termination and provide reasonable opportunity to resolve the issue.

    Any refund or other remedy due to a client following termination will be dealt with in accordance with the circumstances and applicable consumer law.

  1. COMPLAINTS

    If you have a question, concern or complaint about our services, please contact info@cwcwstudio.com.

    We will aim to deal with complaints fairly and promptly.

  1. CONSUMER RIGHTS

    These Terms & Conditions are intended to operate alongside your statutory rights as a consumer.

    Nothing in these Terms & Conditions removes or reduces any rights or remedies that cannot legally be excluded.

    Our services will be provided with reasonable care and skill and in accordance with applicable consumer law.

    Where a service is purchased online or otherwise at a distance, statutory cancellation rights may apply in certain circumstances. Where applicable, these rights will operate alongside the specific cancellation terms for the service.

  1. CHANGES TO THESE TERMS

    We may update these Terms & Conditions from time to time where reasonably necessary, including to reflect changes to our services, legal requirements or how our business operates.

    Where a change materially affects an existing ongoing service or membership, we will provide reasonable notice where appropriate.

    We will not use this clause to make unfair or disproportionate changes to an existing consumer contract.

  1. GOVERNING LAW

    These Terms & Conditions are governed by the laws of England and Wales.

    Any dispute will be handled in accordance with applicable UK consumer law and the appropriate courts of England and Wales.

CWCW STUDIO LTD

Company Number: 15896717

Email: info@cwcwstudio.com